Return & Refund policy
Hassle-Free Returns, Refunds & Exchanges
We understand if your new purchase doesn’t work out the way you imagined,
so we’ve made the return process easy. Our ultimate goal is for you to be completely satisfied with your purchase from Offroadrock.com
Make a Return by Mail, UPS or FedEx
Please include a note along with your invoice inside the box. We recommend
using a form of traceable and insurable delivery.
offroadrock.com 30 Day Return Policy
Returns made within 30 days of delivery date are accepted! Merchandise must be not installed and in original packaging. Products must be in like-new condition in order to receive a refund. Please do not write directly on the box using a marker, please use a label. Shipping charges are not refundable. We do not offer free return shipping or labels. And we will charge 30% restocking fee for large parts, such as grilles, bumpers, runing boards.
Refunds will be applied to the original payment method that was used and are generally issued within 3 business days of receiving all returned items. Depending on which bank the customer belongs to, they may require additional processing time to reflect the refund to your account.
Damaged Product Policy
All products are guaranteed to be shipped in new condition. If a product arrives damaged, and the damage has not been caused by carriers, it can be exchanged for an undamaged one at no cost to you if returned within 10 business days of the shipment date. The product must be in an unused condition. Please contact us provide some info about the damage goods.
Got More Questions?
Please contact us regarding a return or exchange :firstname.lastname@example.org.
No.169, Baizhang Middle Street